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If you have an Altia support and maintenance contract, a solution is just a phone call away.

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Help Sheets

We have a set of help sheets covering many of the common issues users call us about.

The list below shows all current help sheets. Please note, some sheet numbers have been superceded, but to avoid confusion we have not renumbered sheets and thus they do not run consecutively.

Click on the icon to download a sheet.

 
Hint Sheets
Description File Size
1) How to deal with statements that have a dotted line between the pounds and pence columns. PDF Icon 174 Kb
3) How to deal with HSBC statements where the debit and credit columns overlap. PDF Icon 200 Kb
4) How to deal with known date formatting issues, specifically Woolwich Dates (which are formatted as ddmmyy, e.g. 130309) and Excel converting dates to an American format (e.g. 4th February gets displayed as 02/04/09). PDF Icon 330 Kb
6) How to deal with Abbey statements where the debit and credit values are printed in the same column and transactions are printed in reverse chronological order. PDF Icon 427 Kb
7) How to add additional transactions to the final Excel worksheet produced PDF Icon 286 Kb
8) How to merge multiple Excel FI Toolkit worksheets PDF Icon 797 Kb
9) How to deal with paper statements from Barclays bank. PDF Icon 1524 Kb
10) How to deal with statements in which some transactions appear out-of-order. PDF Icon 1472 Kb
12) How to deal with statements where the currency values are in a non-UK format. PDF Icon 425 Kb
13) How to deal with imported Barclays statements which contain more lines than can be loaded into Excel. PDF Icon 849 Kb
14) How to deal with Nationwide statements where the year of the transaction date is on a separate line to the day and month. PDF Icon 588 Kb
 
 
 
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